14 Jun 2023 – Residents and visitors to the City of Subiaco will soon have better access to local government services thanks to a Council decision to upgrade key information technology systems to TechnologyOne.
The City of Subiaco, which includes the suburbs of Daglish, Jolimont, Shenton Park and Subiaco on the western edge of Perth’s CBD, is on a growth trajectory and has been investigating ways to optimise how it services its community.
A business systems review by the City showed that by consolidating many of its existing technology systems into one Enterprise Resource Planning platform, the City could better meet growth, deliver a more seamless customer experience, and make its services more efficient and accessible.
The City will start a phased rollout of the TechnologyOne solution in December to gradually replace many of its systems, including finance and waste management, as well as making the overall customer experience smoother and more efficient for ratepayers and visitors.
The new system will provide significant benefits for the City’s customers including access to City services through an online portal where they can easily change their details, make payments, raise services requests and track application lodgements.
City of Subiaco Mayor David McMullen said the project was all part of the City’s positioning as a modern place to live and work – now and into the future.
“We want to be a modern, vibrant organisation that balances technological efficiency with our human services. That means giving our ratepayers choices: if they still want to interact with the City in person they can, and if they would prefer to access services online, at any time that is convenient to them, they can do that too.
“Heavy reliance on manual processing is the old way of service delivery in the local government sector. The TechnologyOne solution has been sold to us as an efficient system, with capacity to deliver not only a better customer experience, but better value for our ratepayers too.”
TechnologyOne Chief Executive Officer Ed Chung said the City of Subiaco was in good company.
“We’ve been working with Australian councils for more than 30 years,” he said. “In the last ten, we’ve helped hundreds make the transition to an easy, integrated technology solution that is a huge win for the organisation as well as their wider community.”