What to look for in a digital transformation partner

By Vanessa Devine, Industry Director - Health and Community Services, TechnologyOne

Staffing shortages, limited time and resources and increased compliance requirements – the aged care industry is under increasing pressure to do more with less.

Thankfully, modern technology can address a lot of these pain points. There are some great examples of aged care facilities in Australia that have embarked on a digital transformation path are automating manual processes and increasing staff efficiency.

For staff, a lesser focus on administrative tasks ensures they can focus on what they do best – providing better care. For aged care providers, it means doing more without having to hire additional staff. And for residents, it ultimately means better experience.

But working with aged care facilities every day, I am very aware that such digital transformation often includes large-scale changes that many providers simply can’t afford or facilitate all at once. So here are a few things to consider before embarking on such a project.

Futureproofing organisation

In a sector impacted by ongoing funding, policy and technology disruption, it is essential for aged care providers to have core systems that are flexible, scalable and future proof.

An investment in digital technology is an opportunity to future proof the organisation to ensure it and adapt to future challenges – be it growth, or policy and legislative changes.

Security is non-negotiable

Experts agree recent high-profile cybersecurity attacks are only the tip of the iceberg. Aged care providers are privileged to be entrusted with incredibly sensitive data about residents and staff, but such privilege comes with a responsibility to invest heavily in security.

Knowing that data security is taken care of by a trusted partner means providers can focus their time and resources on their core business.

At TechnologyOne our global One ERP solution delivers the highest level of security and privacy to ensure our customers are protected by our multi-tiered security measures and accredited procedures.

Consider the pace

With such a large-scale transformation projects, finding a technology solution that can be implemented in stages can be an ideal compromise, moving each facility in the right direction, at their own pace.

A step-by-step solution might be helpful, where aged care providers can take up increasing levels of automation over time, while SaaS will allow work to be done anywhere, at any time and on any device.

For example, our TechnologyOne OneCare solution fully integrates with existing ERP systems. This means aged care providers don’t have to undergo their digital transformation in one giant sweep. Instead, they can transition to OneCare in stages without any disruption to their existing systems and operations.

A tailored solution for aged and community care providers

The aged care industry and its regulatory environment are unique, and facilities need a partner and solution that addresses key challenges across the aged care sector.  Having been providing software solutions in Australia and New Zealand for over 35 years, our OneCare solution has adapted both in technology and functionality to handle the most complex of situations.

Our deep industry expertise means OneCare integrates seamlessly with patients, residents, or client management system, streamlining business processes, and allowing providers to focus on better health outcomes. Our broad enterprise footprint consolidates multiple core systems into one code base and a single source of truth, spanning financial and supply chain management, resident and client billing.

OneCare efficiently automates key tasks, such as auto invoice matching and intelligent transaction processing, resident and client portals, streamlined billing and debt management processes, easy to read statements, out-of-the-box industry reporting, and real-time insights into enterprise-wide information.

The great thing about the transformative power of technology, is that allows facilities to focus more on the people they care for, and elevate the level of care they provide, with many benefits along the way.

Whether it’s finding efficiencies through leveraging new software features or unleashing new data insights and improving security and compliance with privacy requirements, TechnologyOne is proud to be part of the aged and community care sector, and support providers on their digital transformation journeys.

Publish date

13 Jul 2023


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