Line of business leaders want to have more control over the choice of business systems they use to meet their team goals.
But they also want to ensure the choices they make are future proof and will deliver efficiencies. For that reason, rather than excluding IT, they recognise how important it is that the systems they choose align with the way the rest of the company works.
These business leaders recognise IT for what it has become — the business enabler, helping them fulfil their mission in the organisation. This assistance can be provided across a range of areas — from policy and governance through to executive alignment and value delivery.
Nicolas Aidoud, a long-time IT industry executive whose past roles include stints as a managing director both in Australia and overseas, says the CIO was once seen as an obstacle by businesses that wanted to do more, try different things or move faster. Now, however, with cloud and other digital technologies, CIOs are expected to help develop business models.
“Business [leaders] are starting to work more collaboratively with the CIO — sometimes encouraged by the CEO or influential vendors,” Aidoud says.
One area of expertise in particular where IT leaders should expect their peers to seek their advice is in the field of change management. The recent IBRS study into enterprise systems revealed that change management maturity continues to hinder implementation of enterprise solutions. Even those organisations that get change management right still struggle with getting all capabilities to be used by staff, stifling business innovation.
What’s more, IT, with its overarching view of the full enterprise, will also likely be called upon to describe — and help alleviate — the challenges of integration, an issue non-IT executives are becoming increasingly familiar with as they take more responsibility for purchasing business technology.