How COVID-19 has accelerated innovation
Driving innovation post-pandemic
Part of this response to challenged resources has seen businesses look at leveraging technology to reduce capital expenditure. IT teams have been charged with identifying the best projects in terms of delivering return on investment. In other words, asking: what will be the most important initiatives over the next 12–18 months, those on which we should be spending our limited funds?
The work from home story is still being written. We do not yet know whether all employees will be returning to the workplace. What we do know is that employees will be expecting a more agile approach in the future – and working from home for at least some of the time will probably become business as usual.
Another change is that organisations are looking to digitise more processes and eliminate paperwork. Automated workflows and other technologies have long been available, but those yet to adopt them were clearly at a disadvantage when COVID-19 hit, offices deserted en masse, and operations went online by necessity.
Surviving 'business unusual'
Whatever the short or longer-term future holds, to survive in a competitive world calls for resilience and mobility. That is why SaaS is now the way to go. Fears about security have been seen to be irrational; just as you can secure corporate systems delivered to your branches, you can now deliver them safely to remote users on any device.
Perhaps the principal advantage of SaaS transition is the ability to free up internal resources to focus on truly strategic business innovation. With SaaS, your systems are managed for you by experts. You have no hardware to maintain, and no operating system or application software to patch and update. At any given time, you have the latest versions of a suite of fully integrated solutions to run your business, along with the confidence that any advances will be yours for the using as soon as they are launched. This frees up time to focus on accelerating out into the new normal, verifying the old adage that to progress your business, leaders need to ‘work on their business, not in their business.
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