Main Room

Local government Industry and strategy update Peter Suchting, Group Director, Vertical Industries, TechnologyOne
OneCouncil solution update Understand our current release Scott McKeown, Industry Advisor, TechnologyOne
Digital transformation powered by OneCouncil and SaaS Hear how Moreton Bay Regional Council is consolidating multiple systems into TechnologyOne OneCouncil on the cloud. Loretta Libke, Project Manager, Moreton Bay Regional Council
Smart Cities and Communities Learn how Launceston City Council are laying the foundation for building their Smart City and Community. Andrew Gall, IT Manager, Launceston City Council
The new future - Ci Anywhere ‘user experience’ Look and feel, Workplaces, Portals, Spatial, Tips & Tricks. Lorne Vacchiani, Industry Presales Consultant, TechnologyOne
Customer Relationship Management What does CRM mean for local government, how do you evolve to the new, customer-centric world, and how does TechnologyOne’s local government CRM deliver this. Peter Suchting, Group Director and Ken Donohoe, Product Director, TechnologyOne
Excellence in ECM Hear how Queenstown Lakes District Council adopted a strategic approach to document management and moved to TechnologyOne’s ECM solution. Anton Paterson, Business Systems Team Leader, Queenstown Lakes District Council and Jeff Ainsworth, Product Owner, TechnologyOne
Special Interest User Group An update from the community of TechnologyOne Local Governments who regularly engage in a user group forum. Dane Hamilton, Special Interest User Group Representative
Application Managed Services Delivering value and outcomes. A panel discussion featuring Shellharbour City Council and Blacktown City Council that focuses on leveraging Application Managed Services to achieve more. Mark Cleland, Manager Business Technology, Blacktown City Council, Adele Taylor, Manager Business Information Solutions, Shellharbour City Council and Maree Gallagher, Operations Director AMS
Customer Community Customer Community: Learn how to make the most of the customer community. Richard Nicol, Group Director Support & Enhance, TechnologyOne
Ci Anywhere transitions Learn how to get there and plan your strategy and approach for moving from Ci on Premise to a full Ci Anywhere deployment of OneCouncil in the cloud. Peter Suchting, Group Director, Local Government and Julie Ember, Cloud Transition Specialist, TechnologyOne
Open forum Q&A panel and discussion Your opportunity to ask a panel of TechnologyOne experts any question you need answers. Senior leaders from Industry, Product, Support and Enhance & Application Managed Services Teams

General

Ci Anywhere enterprise architecture A deep dive into the concepts behind Ci Anywhere as a powerful enterprise-wide platform. Matt Deshon, R&D Evangelist, TechnologyOne
BPA business processes The evolution of workflow. Learn how Ci Workflow and P&R event processing have been reimagined into an enterprise-wide automation platform. David O’Connor, Associate Product Manager, TechnologyOne
BPA forms Hear the latest developments and updates. David O'Connor, Associate Product Manager, TechnologyOne
Enterprise SaaS Under the hood of our enterprise SaaS platform. Daniel Sultana, Director Cloud Services & Experience & Craig Taylor, Director Cloud Transition & Enablement, TechnologyOne
Enterprise Content Management Learn how ECM underpins information management in a SaaS world. Jeff Ainsworth, Product Owner, TechnologyOne
Analytics and reporting Learn how building data models can support analytics and reporting. David Young, Presales Consultant, TechnologyOne
Enterprise Integration, iPaaS and Enterprise Service Bus A practical example. Shane Petersen, Technology Architect, Vertical Industries, TechnologyOne

Corporate Services

Product update & roadmap Peter Gill, Group Director Product Management, TechnologyOne
Ci Anywhere Learn how City of Holdfast Bay is using Ci Anywhere to maximise efficiency. Pam Jackson, Manager Strategy and Commercial Services, City of Holdfast Bay
Corporate Performance Management Learn how City of Port Adelaide Enfield employs governance in Corporate Performance Management and Performance Planning. Ismael Santillan, Corporate Planner, City of Port Adelaide Enfield
Invoice Matching New Generation Automatic Invoice Matching Platform - Zero Friction Processing. Brendan Savaille, Senior Presales Consultant, TechnologyOne
Business Analytics out of the box Using preconfigured dashboards to help accelerate your decisionmaking. Mick Cowper, Senior Presales Consultant, TechnologyOne
Expense Management Hear the latest developments and updates. Brendan Savaille, Senior Presales Consultant, TechnologyOne
What’s new in Enterprise Budgeting and ETL in Ci Anywhere Learn how Enterprise Budgeting and ETL in Ci Anywhere can deliver more for your council. Mick Cowper, Senior Presales Consultant. TechnologyOne
Business Analytics in action Learn how to visualise, collaborate and act on your information, your way. Mick Cowper, Senior Presales Consultant. TechnologyOne

Policy and Compliance

Product update & roadmap Ken Donohoe, Product Director,TechnologyOne
Debt Management Learn how to make Debt Management a credit to your council. Korynne Karlau, Product Owner, TechnologyOne
Service Management Hear the latest developments and updates in Service Management. Korynne Karlau, Product Owner, TechnologyOne
An enterprise DocOnesolution to replacing pro formas. Korynne Karlau, Product Owner,TechnologyOne
Request Management Hear the latest developments and updates. Scott McKeown, Industry Advisor, TechnologyOne
Policy and compliance Hear about the latest development in the TechnologyOne planning and regulatory solution. Lorne Vacchiani, Industry Presales Consultant, TechnologyOne
Leveraging spatial in P&R See how your corporate GIS can interact with Ci Anywhere P&R. Ken Donohoe, Product Director, TechnologyOne

Human Resource & Payroll

Product update & roadmap Paul MacRae, Product Director and Michael Luhrs, Product Owner, TechnologyOne
Single touch payroll update Being compliant is now simple, fast and accurate. Roy De Bruin, Product Owner, TechnologyOne
Ci Anywhere - Working together to achieve business benefits in HR Hear from Lockyer Valley Regional Council on how to drive greater benefit from being an engaged user of the Human Resource & Payroll suite. Mikala Drew, Senior Business Systems Officer, Lockyer Valley Regional Council and Michael Luhrs, Product Owner, TechnologyOne
eRecruitment Hear how driving efficiency and delivery with integrated eRecruitment and onboarding can positively change your workplace culture. Michael Luhrs, Product Owner, TechnologyOne
TechnologyOne Human Resource & Payroll Why and how to leverage the current capabilities, what you need to prepare for deployment and engagement models on a program of work. Paul MacRae, Product Director and Michael Luhrs, Product Owner TechnologyOne
Q&A panel A dedicated Q&A session to ask the experts any Human Resource & Payroll question you may have. Paul MacRae, Product Director, Michael Luhrs, Product Owner and Roy de Bruin, Product Owner, TechnologyOne
Ci Anywhere HR & Payroll update Streamline your payroll processes, gain efficiency and understand the power of enquiries. Roy De Bruin, Product Owner, TechnologyOne
Talent Management PDA’s simplified, modernised and mobilised. Learn how City of Charles Sturt transformed the way they engage and manage PDA’s in Ci Anywhere. Mark Huxtable, Application and Reporting Analyst and Jo McCarthy, Senior People and Culture Advisor. City of Charles Sturt

Asset Lifecycle Management

Product update & roadmap Gordon Sterling, Product Director, TechnologyOne
Asset Management: Learn how City of Burnside reaps the benefits of Asset Management in Ci Anywhere. Matt Spearman, Group Manager, People and Innovation, City of Burnside
New generation field mobile: The latest field mobile platform that operates online and offline, and supports Android & iOS. Peter Blackford, Product Owner, TechnologyOne
Strategic Asset Management: The new generation Strategic Asset Management. Peter Blackford, Product Owner, TechnologyOne
Step change in spatially enabled Asset Management processes: See the powerful IntraMaps map control in Ci Anywhere. Gordon Sterling, Product Director, TechnologyOne
Budget bid submission Learn in detail about budget bid submission and investment planning and optimisation. Peter Blackford, Product Owner, TechnologyOne
Infrastructure assets: Managing infrastructure assets with Ci Anywhere. Gordon Sterling, Product Director, TechnologyOne
National Disaster Recovery and Relief Arrangement: Learn how Noosa Council worked with TechnologyOne to support the NDRRA requirements. Ben Parry, Assets Systems Project Officer & Penny Smith, Systems Officer, Noosa Council

FAQs

A: TechnologyOne doesn’t charge customers to transition to the cloud. We want our customers to transition to the cloud because we honestly think it’s the best place for them to run their operations. That’s why we don’t charge customers any consulting, technical account management or project management fees now – it’s all free of charge. The only caveat is if there’s remediation work involved in the interfaces during the transition.

A: TechnologyOne dispatches two major software releases each year which contain application updates, improved functionality and new features.

‘Patch Tuesdays’ is about ensuring that we keep our underlying infrastructure and architecture up-to-date with regular security patching and urgent bug fixes. We don’t generally release enhancements using this method, it’s just about fine tuning our infrastructure for customers.

Traditionally, we’ve done bug fixes and functionality improvements in the same release, which can make it difficult for customers as they’ve had to take on these fixes at the same time. We’ve now changed the way we release bug fixes so that they can be separated and patched individually into the SaaS architecture every week.

Over 30 per cent of the 253 new features delivered in 2018A are from customer feedback. In terms of the remaining enhancements, these come from market research conducted by product owners whose responsibility it is to look at industry and legislative trends and work directly with customers and customer interest groups, to identify what we need to deliver next and provide guidance on the roadmap of our products.

A: Due to privacy and data protection regulations, TechnologyOne can’t provide this level of information in the Customer Community. However, councils themselves can add what version of software they’re on in their own profiles.

A: TechnologyOne’s frontline Support team is made up of 30 consultants and their role is to provide centralised help desk support to all our customers. We also have 20 support analysts that sit side-by side with the software enhancement teams and their remit is to investigate the more gnarly or technical issues with our S&E development team. The S&E development team is made up of over 50 developers whose responsibility it is to ensure everything is running smoothly across all of TechnologyOne’s products in terms of bug fixes, usability enhancements, and satisfying legislative requirements. In addition, we also have about 120 developers that sit in our R&D team working on Ci Anywhere.

A: Users can get in touch with us by raising a consulting request within the Customer Community or by contacting their Customer Account Manager.

Customers can also purchase TechnologyOne’s Application Managed Services (AMS) program for timely, technical support as and when they need it. The AMS program provides customers with access to a dedicated Service Delivery Manager and product specialists across the entire OneCouncil solution, to help with a range of tasks from upskilling internal team members to completing complex reports. The consulting rate within the AMS program is a lot lower than the standard consulting daily rate, so we encourage our customers to take up this program – particularly if they can plan in advance of when they need to upscale resources.

A: TechnologyOne University is an online learning resource that we have developed to teach customers how to use our software. The University boasts over 370 videos containing over 45 hours of learning content. Transcripts are also available for each of these videos.

When a user first logs into TechnologyOne, they will see a banner which says, "Getting Started". If they click on that, they will be taken to the TechnologyOne University where they will be directed to various learning pathways based on functional groups. There are about 12 videos dedicated to getting started with our software and we recommend users watch one video at a time to practice what they’ve learned in the system before moving onto the next.

Regular users can access TechnologyOne University via the navigation menu or by clicking on the question mark icon on each tile.