Together as One initiative making a difference to customers as they recover from COVID-19

TechnologyOne offers free SaaS, services and support to customers

BRISBANE, 12 May 2020 – TechnologyOne staff have been ‘attached at the socially-distanced hip’ with customers, helping them to ‘keep the lights on’, and doing everything from keeping nurses paid, essential services maintained in local council areas, to ensuring uni students remain enrolled.

The software provider also worked side-by-side with the Australian Taxation Office to rapidly ensure its payroll solution met the needs of the Australian Government's legislation changes on the Jobkeeper Payment. Customers were able to get immediate guidance on how to best configure their Payroll software to meet the Jobkeeper payment and Single Touch Payroll reporting requirements.

Ed Chung, CEO of leading enterprise software company TechnologyOne, said hundreds of Australia’s largest organisations have benefited from TechnologyOne’s ‘TogetherAsOne’ customer outreach and support program – with special support provided to those not on the cloud.

“TechnologyOne is designed so our software can be delivered seamlessly and reliably anywhere, at any time, which has obviously become even more critical with the disruptions brought on by COVID-19,” Chung said.

“While shopping centre shelves were being stripped bare of pasta and toilet paper, we could see that there were extraordinary impacts ahead, and my team reached out to customers to see how we could offer our support and ensure business continuity.

“It was clear that the 40+ per cent of our customers who are on our Software as a Service (SaaS) platform were at an immediate advantage, as they were able to move to full remote working almost seamlessly.

“For our on-premise customers, we wanted to help alleviate some of the financial and operational challenges they might be experiencing at the moment, if they’re managing their own IT infrastructure and networks.

“To respond, we made the decision to offer a year of free SaaS to anyone who wanted to make the jump to our ERP SaaS solution– an unprecedented offer during an unprecedented time. I’m glad we’ve been able to make a difference to customers as they recover from COVID-19, and transform their preparedness into the future.”

Mr Chung added: “Many customers also asked us to help to enable critical services such as payroll and end of year processing.

“The demand was so great, we released free online training sessions which were at capacity within a week, as well as webinars with tips and tricks to help out with the critical business functions customers needed immediate support on. Hundreds of customers have now accessed these free sessions.”

Mr Chung said a free workforce continuity dashboard, which provided real-time insights into a company’s finances and workforce was also quickly powered up by customers.

“We purpose-built an analytics dashboard to capture business continuity requirements related to COVID, so that it could be easily shipped and installed for customers in a matter of minutes. We knew firsthand it would make an immediate difference to customers thrust into a sudden remote working environment –because we have benefited from it ourselves.”

To enable customers to connect and collaborate with other users ‘in the same boat’ around the world, TechnologyOne also opened up special Industry Groups on their online ‘Customer Community’, which has enabled customers to tap into insights and learnings from peers as they navigate COVID-19 challenges.

About TechnologyOne

TechnologyOne (ASX:TNE) is Australia's largest enterprise Software as a Service (SaaS) company and one of Australia's top 200 ASX-listed companies, with offices across six countries. Our enterprise SaaS solution transforms business and makes life simple for our customers by providing powerful, deeply integrated enterprise software that is incredibly easy to use. Over 1,200 leading corporations, government departments and statutory authorities are powered by our software.

Our global SaaS solution provides deep functionality for the markets we serve: local government, government, education, health and community servicesasset intensive industries and financial services. For these markets we invest significant funds each year in R&D. We also take complete responsibility to market, sell, implement, support and run our solutions for our customers, which reduce time, cost and risk.

For over 30 years, we have been providing our customers with enterprise software that evolves and adapts to new and emerging technologies, allowing our customers to focus on their business and not technology.

Publish date

12 May 2020


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