Case study highlights
- Reduction in manual paper handling
- Improved service to more than 15,000 residents
- Integrated, streamlined business processes
Challenge
Solution
The TechnologyOne OneCouncil Solution was implemented and rolled it out over a number of stages. The first stage included HRP, Financials, projects and contracts. The second stage was Property and Rating, local laws, planning, infringements, debtors. The Enterprise Content Management product will be rolled out in stage three.
"The key reason why we have chosen TechnologyOne as a enterprise solution is, we feel that we get a better integration, said David Harrington, Finance Manager. It removes complexity, because it means that we don't have to have any interfacing systems, so with a single solution, you're always going to get that tight integration, and things will always reconcile through to the different parts of the system."
Outcome
The council has embraced TechnologyOne’s enterprise OneCouncil solution to drive efficiencies in the organisation and empower staff with through self-service, any-time anywhere capabilities.
“Having the mobile solution has helped our outdoor staff,” explained Mr Harrington “It means that they don't have to come back to an office at the end of the day to complete their timesheets. They're actually able to complete their timesheets as they continue their work throughout the day."
Jobs that have been made more efficient by the implementation of the software will enable redeployment of employees to improve quality or value in service delivery.
Perspective
"The Ci Anywhere solution has really helped, because it means that when I'm out of the office, I can still do my approvals. It means that I'm not bound to my desk anymore.”
“I can access the personal directory if I need to know someone's phone number at home,” said Mr Harvey. “I can just quickly go in and look up their number. If I'm away sick and I have to put in a leave application, I simply put in a leave application on my smartphone, and I can attach a copy of my doctor's certificate, and that's it."
"In that way, it's made my life much simpler, the same as it has for a lot of our employees.”
“Previously, people were filling in paper timesheets, and then those paper timesheets were input by payroll staff, said Mr Harrington. There was a lot of double-handling of work. We've reduced a lot of that, and the role that the payroll team now play is a lot different. Instead of being data importers, they can now value-add to the business.”
“Warrnambool City Council is in a rate capping environment at the moment, so we're looking to drive innovation and efficiencies, and we see technology as a key driver for that, so we're keen to develop our relationship further with TechnologyOne to help achieve those goals of innovation and efficiency.”
About Warrnambool City Council
Warrnambool is a regional centre and former port city on the south-western coast of Victoria, Australia. The Warrnambool City Council have embraced TechnologyOne’s enterprise OneCouncil solution to drive efficiencies in the organisation and empower staff with through self-service, any-time anywhere capabilities.
Take a closer look at our OneCouncil solution
Corporate Performance Management
A complete approach to managing enterprise budgeting, performance planning, business analytics and more.Learn moreEnterprise Asset Management
Make informed decisions about asset investment and optimise long term plans.Learn moreEnterprise Content Management
Capture, store, access and manage your business documents from a single location.Learn moreFinancials
Capture all financial information in a single place, providing powerful dynamic reporting and enquiries for real-time decision making.Learn moreHuman Resources & Payroll
Manage the entire employee lifecycle from recruitment to off-boarding.Learn moreSupply Chain Management
Manage procurement of goods and services across multiple locations from quote request to payment.Learn moreSpatial
Easily visualise and analyse geographic information through a web-based enterprise GIS viewing application.Learn moreProperty & Rating
Automate processes and provide workflow alerts to regulatory managers and inspectors.Learn more
Resources
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Local Government Media release12 Mar 2024
Redland City Council turns to technology for better customer centricity
Redland City Council is extending its partnership with TechnologyOne to streamline day-to-day operations and deliver better services to its residents. -
Media release29 Feb 2024
Newcastle boosts sustainability with digital transformation
Newcastle City Council has transitioned to an Employee Self Service solution by TechnologyOne, saving time, money and a significant amount of paper. -
Media release23 Feb 2024
City of Devonport embraces new technology to keep local parks clean
City of Devonport will save half a million dollars a year as a result of its digital transformation with TechnologyOne and IoT devices.
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