City of Holdfast Bay: Exec Files

City of Holdfast Bay has recently undergone significant digital transformation. What led you down this pathway?

Previously we were using multiple technology programs and an organisation of our size couldn’t operate effectively with all of these. Our data centre was also coming to the end of its life so we had to make a decision whether to replace this or move to the cloud. We knew that we couldn't keep up-to-date with the IT resourcing, security requirements and costs associated to replace this, so we made the decision to implement TechnologyOne’s OneCouncil Software as a Service (SaaS) solution to free up our operational focus.

Switching to an ERP SaaS solution has been a game changer for us. It’s given us access to real-time information, streamlined processes and saved in staffing, which means we are able to reinvest these savings back into the organisation. When your technology is integrated, intuitive and fast you can function a lot more effectively and I've seen the value of employees’ jobs improve enormously because of this.

Our end goal throughout this process is to create a city that thinks smarter, is intuitive and predicts things before people need them. Now that we have the underlying technology in place, our priority is to further develop this and create a robust digital channel for our customers.

What has been the biggest challenge you’ve experienced on your digital transformation journey thus far?

When it comes to any digital transformation project, creating a culture that accepts technology is key. Often digital functionality and services are not well understood or accepted by elected members, so it can be a struggle to articulate its value and the importance of getting it right. As CEO, it's my position to drive this and champion what is necessary, so that’s been a key focus of mine throughout this process.