2021 Local Government

Digital Transformation Index

Discover your industry’s digital state of play

The 2021 Local Government Digital Transformation Index outlines key insights and provides benchmark comparisons gathered from 162 local government senior executives and management from 104 city and regional councils across Australia and New Zealand.
Our report includes:

  • Benchmarks and transformation index
  • Key findings and statistics
  • Industry transformation challenges
  • Characteristics of best-in-class councils
  • Insights from industry leaders

Digital transformation index quadrants

The graph below maps respondents into four quadrants to indicate where their council is currently placed on their journey. Click on a quadrant for more details.

Vision and Strategy
Idealist39% of respondentsThese idealistic respondents likely lack the budget and resources required to implement their strategy and have yet to align digital transformation strategies with the rest of the business.
Best-in-Class41% of respondentsThese councils have aligned their business goals with their digital delivery goals and the organisation views digital transformation as a priority.
Pathfinder19% of respondentsThese councils may not view digital transformation as a priority, or lack the resources and budget to implement change.
Trailblazer1% of respondentsThese respondents understand the benefits of digital solutions but lack a clear strategy and the support of a digital transformation partner.

Download the report

Complete the form to get your copy of the 2021 Local Government Digital Transformation Index.