The Exec Files- Episode 5

October 2018

Episode 5: Brett de Chastel
Noosa Shire Council

“Customer first is at the forefront of everything we do”

Noosa Shire Council has saved millions in in-house IT costs and established itself as an up-and-coming technology hub by investing in a cloud-based enterprise software solution. CEO Brett de Chastel discusses how a customer centric approach has been key to delivering his digital transformation ambitions, changing the way his council operates.

Lay of the land

Can you describe the current landscape within Noosa Shire Council?

We are becoming more entrenched in the digital age and the ability to interact and do business anytime, anywhere is becoming more commonplace. For Local Government, this has heightened community expectations and we’re now seeing residents and ratepayers wanting more for less; expecting faster and better services at lower costs than ever before. Within council, “customer first” is at the forefront of everything we do, so we are constantly having to adapt and evolve to keep pace with the changing digital landscape and high expectations that follow. This means utilising the latest technology to deliver better community outcomes.

“Within council, “customer first” is at the forefront of everything we do, so we are constantly having to adapt and evolve to keep pace with the changing digital landscape and high expectations that follow.”

Improving service delivery

How are you driving digital transformation within Noosa Shire Council?

As CEO, you quickly realise that you need a single source of truth instead of 20 different localised solutions trying to work together. That’s why we have gone through significant digital transformation in recent years, implementing a fully integrated enterprise Software as a Service solution on the cloud, which has provided a single platform to conduct our business. This transformation has been a key enabler in terms of improving our operations and delivering better, more efficient services to our community.

The integration factor alone has seen us remove a huge amount of complexity, responsibility and cost that comes with managing our own IT infrastructure, because TechnologyOne (our IT partner) has complete accountability for this. This means we can focus on strategic initiatives that will deliver greater benefit to the community. As an example, we’ve just built a $3 million digital hub in Peregian Beach to house digital entrepreneurs in our region, as part of a broader digital strategy to drive diversification of our economy.

Future Vision

Looking further ahead, what are your key priorities for the future?

A lot of people move to Noosa for the fantastic lifestyle, but our economy is very dependent on tourism. While we are in a tourism boom at the moment, we are aiming to manage the risk of a tourism downturn by investing in technology to diversify our economy and support business and employment growth. Digitising the way in which our community interacts with Council will also be a key focus, as we look to deliver faster, better and more efficient services online.

“While we are in a tourism boom at the moment, we are aiming to manage the risk of a tourism downturn by investing in technology to diversify our economy and support business and employment growth.”

Consider this

What would you say to other councils considering digital transformation?

I’ve been in Local Government for over 30 years and if I’ve learnt one thing, it’s that Local Government is all about relationships. When heading down a path of digital transformation the story is no different, so having a trusted technology partner that you can have a good working relationship with over a long period of time is key. That’s one of the reasons why we chose TechnologyOne. They listen to our needs and understand what we are trying to achieve here at Noosa.

The last word

Final words of advice for executives?

I would just say go for it. Working in Local Government is the only job I know where I can drive home at the end of the day and see where I have made a difference to the community I live in. That is an awesome feeling.

Learn More

Discover how Noosa Shire Council implemented TechnologyOne's OneCouncil solution on the TechnologyOne Cloud in less than four months.

Episode 2

Justin Lynch, City of Holdfast Bay

The City of Holdfast Bay has gone through a significant digital transformation in a bid to become a city that thinks smarter. CEO Justin Lynch discusses how switching to an integrated ERP SaaS solution is paving the way for a smarter future.

Episode 3

Alan Adcock, General Manager Corporate, Whangarei District Council

To accommodate rapid socioeconomic growth in the region, Whangarei District Council embarked on a digital transformation project to modernise its systems and better serve the community. General Manager Alan Adcock discusses how the council is working to digitise its services in an increasingly digital world.

Episode 4

Paul Deb, CEO, City of Burnside

Delivering more for less is a simple problem, but in local government it can be hard to deliver, given the vast array of services the sector provides. City of Burnside CEO Paul Deb discusses why digital innovation is key to unlocking long-term benefits and delivering better services to the community.