TechnologyOne launches Virtual Consultant service


Technology One Limited (ASX: TNE), a leading Australian provider of enterprise business software solutions, has enhanced the consulting services that are available to customers by offering an online service that provides access to specialist knowledge at a cost effective rate.

Called Virtual Consultant, this service enables customers to access advice quickly and easily, and without the expense of hiring a consultant for a whole day.

Consultants’ time can be booked in 15 minute increments ensuring customers only book the time they need. The ability to book small blocks of time also serves to eliminate the need to wait for a consultant to arrive onsite.

The Virtual Consultants can assist customers in a range of areas, including answering product questions, providing advice and assistance with configuration, modifying and creating reports, and conducting training or refresher sessions for staff.

Lyndal Towers, Company Secretary for Parkside Holdings Pty Ltd, said that the Virtual Consultant service has been a welcome addition to TechnologyOne’s services because of the convenience and ease of use it offers.

“After we went live, we were offered Technology One's Virtual Consultant services and have found the service to be an extremely valuable tool for our business. From the ease of logging your query, to the exceptional service you receive from the consultant, the entire experience is timely and hassle free, which is so important.”

“The response time has been almost instantaneous and the ability to speak to a consultant who fully understands your individual system requirements is marvellous. We have found the consultants to be extremely qualified, helpful and courteous and can only recommend this service to other users.”

This service is initially available for four TechnologyOne solutions; Financials, Human Resource & Payroll, Supply Chain and Property & Rating. Customers can access this service both over the phone and online, using technologies such as ‘remote desktop’ control, which enables customers and the consultant to see and action the same screen.

Adrian Di Marco, Executive Chairman of TechnologyOne, said that the decision to introduce the Virtual Consultant service was motivated by the desire to improve customer service and to help customers address quick or urgent questions that sometimes arise.”

“Our consultants identified our customers’ need for this service, so we set about to develop an efficient, accessible service that would continue to meet and exceed out customers’ expectations.”

“Our deeply integrated solution suite is now supported by an additional service and our customers are already receiving the benefits of our commitment to improved user experience. The Virtual Consultant service is another example of our ability to meet our customers’ needs through technology and exceptional customer service.”


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