TechnologyOne establishes Shared Service Centre for UK customers

TechnologyOne, a leading provider of enterprise business software solutions, has announced it will partner with Imass, which provides client-specific software applications and services, to establish a shared service centre to provide its UK customers with enhanced access to its solutions and superior customer service.

The shared service centre will enable customers to utilise TechnologyOne’s solutions through a cost-effective Software as a Service (SaaS) delivery model. The centre will also offer additional customer support services for existing customers to deliver first-line response to solve technical issues quickly and efficiently.

According to Adrian Di Marco, Executive Chairman, TechnologyOne, this service will allow companies to acquire new technology without the initial cost outlay required in a traditional implementation.

“This initiative will deliver our customers significant savings in the deployment and management of a TechnologyOne solution. It will allow our customers to embrace the benefits brought about through economies of scale by sharing infrastructure and reductions in capital outlay, whilst also giving them to opportunity to utilise our world class, fully integrated software solutions”

“The shared service delivery is ideal for our public sector clients as it endorses the Central Government’s guidelines on enhanced partnerships between local authorities. It provides local authorities with a simple way to reduce infrastructure costs and share technical resources to greater effect without compromising the quality of the solution or service provided to the community.”

Designed to provide customers with maximum flexibility and accessibility, the first two solutions available via the SaaS model will be:
  • TechnologyOne Financials, which delivers enterprise wide control and integration of financial information essential to strategic decision making and improving the bottom line; and
  • TechnologyOne Supply Chain, a fully integrated solution from inventory control, through to replenishment and purchasing to give organisations complete control of their business operations.

With the objective to provide existing customers with outstanding levels of after-sales support, the partnership with Imass will also extend to providing existing customers with additional phone and online support for technical issues. A 24-hour hotline will be available for technical service requests, which includes prioritised responses for severe issues that demand immediate attention.

Customers will also have access to an online portal, which will allow them to log and track service issues and resolution progress. This will enable TechnologyOne to quickly and easily answer customer’s questions, reducing their support time and costs.

Mr Di Marco says that Imass was the logical choice for TechnologyOne when the company was looking for a partner in the UK.

“Imass has a great reputation in the market for providing managed services. Not only does it have the infrastructure that we required, but it also services the same markets. This made the company a natural fit and we knew that, with their market-leading capabilities and proven delivery, we would be able to give our customers the first-class service they expect.”