TechnologyOne enables online permit process for small and home business

City of Charles Sturt implements ePermits solution 

TechnologyOne, the leading Australian software developer, has announced that the City of Charles Sturt has successfully implemented its ePermits solution, providing an online channel for council residents and local businesses to apply for council permits.

ePermits was developed in collaboration with the City of Charles Sturt in response to their need for a user-friendly, fully integrated property and rating solution. The solution developed is part of TechnologyOne’s suite of self-service applications, which is already being used by a number of local authorities throughout Australia and New Zealand. 

The ePermit process provides a flexible and time-efficient avenue to apply for permits. Applications can be researched, prepared and submitted 24 hours a day, seven days a week. 

“We are always looking for ways to make it easier for our small businesses and ratepayers to interact with Council,” said Sandie Starr, Acting Chief Executive, City of Charles Sturt. “ePermits provides a streamlined and efficient process, making the permit application process easier and quicker.”

This process also enables the City of Charles Sturt to implement a new self-service, customer centric business model, which helps to anticipate and meet the rapidly changing demands of their ratepayers. 

“This partnership illustrates our commitment to our customers in the Local Government sector to keep pace with legislative changes and meet the growing expectations of ratepayers for flexible services,” said TechnologyOne Executive Chairman Adrian Di Marco.

“We pride ourselves on providing solutions to our customers that deliver real benefits to ratepayers. Our relationship with local government sector spans more than a decade and, in that time, we have established ourselves as a leading supplier of innovative, integrated enterprise solutions,” he said. 

Additional Notes
The City of Charles Sturt received funding of $390,559 through the Commonwealth Government’s Regulation Reduction Incentive Fund, which aims to reduce the regulatory and compliance burden for small and home-based businesses.

Five of the most requested permits available through the process are:
  • Mobile vending
  • Outdoor dining
  • Parking (temporary exemption)
  • Real estate signage
  • Skip bins (urgent and non-urgent requests)