SmashCare partners with TechnologyOne, halves end of month reporting

National auto smash repair conglomerate SmashCare has overhauled its outdated business systems, partnering with TechnologyOne to support planned expansion.

Praising TechnologyOne’s consulting arm, SmashCare’s General Manager Mark O’Shannessy said it was the best enterprise-wide implementation he has experienced in his career.

“Our strong partnership with TechnologyOne was key to our success,” O’Shannessy said. “This enabled us to go live ahead of schedules and under budget.”

“We chose to go with TechnologyOne because it had a long-standing track record in investing in development and innovation, which meant it could underwrite our future as we expand.”

O’Shannessy said TechnologyOne’s innovative, future-proof enterprise Software as a Service (SaaS) solution has provided immediate benefits. Critically, the solution has provided consolidated reporting across its multitude of corporate structures and businesses.

“Our previous systems could not support our intentions for growth and expansion. So it was important to consolidate all this data into one reliable financials system that would support a single source of truth,” O’Shannessy said.

“Now, we can produce our reports in less time, with fewer people. What used to take us 15 - 20 days to finish off end of month, now takes us 10 days and we are heading for five.”

TechnologyOne’s Chief Operating Officer Stuart MacDonald said SmashCare’s successful experience was a result of its Power of One promise.

“We take complete responsibility for building, marketing, selling, implementing, supporting and running our enterprise solution for each customer. We don’t use implementation partners or resellers, which often results in blame shifting, drawn-out implementations and ultimately, unhappy customers,” MacDonald said.

“Our consulting offering is a key differentiator for us, because customers benefit from our consultants’ in-depth knowledge, customised training and deep industry engagement.

“We provide an end-to-end solution, encompassing not just software, but the infrastructure, security and services to guarantee our customers’ long-term success. We work alongside our customers to improve the way they operate, resulting in faster benefit realisation.”

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