Council consortium to deliver 24/7 service to constituents

Seven local councils in Victoria will soon be able to offer their constituents a faster and more efficient delivery of property certificates, thanks to the implementation of a web interface to their property database.

The Councils, Mornington Peninsula Shire, City of Stonnington, City of Yarra, City of Greater Dandenong, City of Moreland, City of Hume and Moyne Shire, formed a consortium to apply for a grant from the Department of Sustainability and Environment to improve the delivery of their Vendor Statement Certificates. 

Mornington Peninsula Shire Council IT Manager, Brandon Cheshire, said the consortium successfully gained the funding to purchase Technology One’s eProclaim software. 

“Each of the seven councils are existing users of Technology One’s Rating and Property software, Proclaim One,” Mr Cheshire said. 

“By forming a consortium, we have been able to achieve economies of scale to implement Technology One’s eProclaim software,” he said. 

“The eProclaim software is a web interface to the property database, which provides us with the ability to deliver online services to constituents such as Vendor Statement Certificates, Planning Certificates, payments and progress tracking of planning and building applications.” 

Mr Cheshire said Mornington Peninsula Shire has almost 90,000 ratepayers and processes thousands of certificates each year. 

“The processing of certificates has, until now, been a labour intensive process. Technology One’s eProclaim software will enable us to automate the entire process from application through to purchasing and receipt of certificate. 

“This is going to save us hours of work in processing individual certificates, and it also means that we can offer our customers a 24/7 service for property certificates. 

“In the longer term, this software offers significant benefits to Mornington Peninsula Shire. We have the potential to automate the delivery of all types of building certificates and payment of rates and infringement notices.” 

The Council expects to begin offering online Vendor Statement Certificates to constituents later this year. 

Technology One Executive Chairman Adrian Di Marco congratulated the seven councils on their decision to move to the forefront of technology for the delivery of electronic certificates. 

“The Victorian consortium of Councils will be among the first in Australia to fully implement this technology,” Mr Di Marco said. 

“As Councils look towards improvements in service delivery, it is critical that they meet the needs of their customers who are increasingly short on time and not prepared to queue for service,” he said. 

“By delivering eCommerce options to customers, the Councils will not only improve customer satisfaction, but significantly reduce their operating costs. 

“Technology One is committed to a long-term relationship with each of the seven councils. The company’s commitment to ongoing R&D and future proofed technology will ensure that the Councils keep abreast of the latest technology advances to improve their business.” 

Technology One has a strong, proven track record in delivery business solutions to the local government sector. We have been partnering with local government organisations for nearly ten years, and have more than seventy clients in this market across Australia and New Zealand. Approximately 4.5 million rates notices are produced using Technology One software, which represents more than 20% of Australasian rate payers.