City of Mitcham strikes new partnership with TechnologyOne

TechnologyOne today announced details of its new partnership with South Australia’s City of Mitcham, and revealed the customer’s transformational shift towards improved customer experience.

The local government authority has implemented TechnologyOne’s enterprise solution, built specifically for the local government sector, to deliver a whole of organisation solution. City of Mitcham’s Chief Executive Officer Matthew Pears said one of its key business goals is to constantly improve the way it does business for its community.

“To deliver efficiencies and better meet the needs of our customer, we needed a system that would provide a foundation from which we could build from,” Mr Pears said.

“This technological transformation allowed our business to work together to centralise systems, processes and data to improve our key processes across the organisation."

“It has fostered the development of a strong culture focused on improving customer service within the organisation. This is a crucial step in our journey to continually drive change and improve customer service.”

TechnologyOne’s enterprise solution has empowered the organisation to replace paper-based work orders with smart mobile devices, which will enable the council to work towards longer-term productivity and efficiency gains previously not possible. The council’s customers will gain greater visibility into the status and progress of their requests, driving an improvement in overall customer experience.

Chief Executive Officer Edward Chung said TechnologyOne’s deep understanding of the local government sector enables it to focus on transforming both its customer’s experience, and that of its “customer’s customer”.

“We want to empower councils to enhance their customers’ experience,” Mr Chung said. “By partnering with us, our customers can focus on delivering services to the community, rather than the supporting technology.”

Mr Pears added that the partnership with TechnologyOne will play an important part in our organisational shift towards customer centricity and digital transformation.

“We certainly wanted to choose software that would be able to meet our future direction. Whether that’s in two years, five years or ten years, we wanted to partner with a software provider that would be able to meet that digital future,” he said.

“One of the key things for us is the partnership approach we’ve taken with TechnologyOne. That collaborative approach and close working relationship has been critical to our success so far.”

Mr Chung said TechnologyOne’s Power of One philosophy enables it to take a true partnership approach, by taking accountability for “everything”.

“This project exemplifies collaboration at its best. We were able to pull together a complex solution which met Council’s expectations and delivered on budget,” Mr Chung said.

“Our consulting offering is a key differentiator for us in the local government space. Through more than 17 years’ dominance in the sector, customers benefit from our consultants’ in-depth knowledge, customised training and deep industry engagement.

“We provide an end-to- end solution, encompassing not just software, but the infrastructure, security and services to guarantee our customers’ long-term success.”

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About City of Mitcham

Mitcham is a thriving City, known for its avenues of street trees, its beautiful parks, reserves and gardens, its historic homes and unique historical areas and its magnificent views from the hills. It has an enviable blend of both urban and rural environments, a prestigious heritage and sense of tradition, Mitcham and its surrounds offer a unique experience for those tempted by cultural exhibitions and festivals, native bushland, heritage and architecture, scenic views and more.

About TechnologyOne

TechnologyOne (ASX:TNE) is Australia's largest enterprise software company and one of Australia's top 200 ASX-listed companies, with offices across six countries. We create solutions that transform business and make life simple for our customers. We do this by providing powerful, deeply integrated enterprise software that is incredibly easy to use. Over 1,200 leading corporations, government departments and statutory authorities are powered by our software.

We participate in only eight key markets: government, local government, financial services, education, health and community services, asset intensive industries, project intensive industries and corporates. For these markets we develop, market, sell, implement, support and run our preconfigured solutions, which reduce time, cost and risk for our customers.

For 30 years, we have been providing our customers enterprise software that evolves and adapts to new and emerging technologies, allowing them to focus on their business and not technology. Today, our software is available on the TechnologyOne Cloud and across smart mobile devices.

For further information please visit: TechnologyOneCorp.com

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Phone: +61 (07) 3167 7991