City of Casey marks 100 customers for TechnologyOne Property & Rating solution

Victoria's third largest council, City of Casey, has become the 100th customer to sign up for the TechnologyOne Property & Rating solution, which has generated more than $43 million in revenue for the international software provider over the past four years. 

The Property & Rating solution helps organisations manage land, people, property, revenue, rates and addresses, and will replace the Council's old Civica 2000Plus system.  It will be implemented in two phases, with all existing and some new capabilities being implemented first, before new functionality, including online services and mobility, are added.

Phase one is expected to go live in the second half of 2011 and phase two, in 2012.

The Council decided to replace its current Civica 2000Plus system, which had reached the end of its life, and in mid 2009 assembled an evaluation team from a cross-section of the organisation, including Property, Rates & Revenue, Debtors, Customer Service, Planning, Building Subdivisions and Local Laws to evaluate and select a new system.

The team decided TechnologyOne Property & Rating represented the best value for money and the best fit for the diverse needs of their organisation. The solution will also integrate with TechnologyOne Financials, which the City of Casey has used for the past three years.

The City of Casey owns a significant number of community and commercial properties, so the Council also needed a solution that could meet the leasing team's requirements, which until now has been managed manually with a number of  spreadsheets.

The new solution will centralise client names and all their relevant information; so if a property owner moves to another property, for example, all of the information relevant to the client follows them.  This includes information such as animal ownership details.

Once phase two goes live, the same customer will also be able to conduct business transactions online all with a few clicks. If they lose their pet an inspector in the field equipped with a portable device will be able to identify and return the lost animal to its owner..

The inspector will also be able to instantly log information rather than having to return to the office  do complete paperwork, and can then go directly to the next inspection site, guided by the mobile device.

Steve Dalton, Director Corporate Services at the City of Casey, said the central names register, online services, and mobility functions would improve customer service and make the Council a far more efficient.

"Our ratepayers and residents want to be able to complete forms online and conduct business with the council in an efficient manager," Mr Dalton said.

"In addition to improving data accuracy and customer response times, the new solution will bring with it process improvement and time efficiencies.

TechnologyOne Executive Chairman, Adrian Di Marco, said Property & Rating was so effective because all the information councils need is located in one central and easily accessible location.

"The solution has sophisticated search capabilities and instant information retrieval, and it integrates with other TechnologyOne and third party software, so councils can get a bird's eye view of information across the entire organisation, from finance to HR," Mr Di Marco said.

"We are very pleased City of Casey also intends to phase in the e-services and mobility features - there is a growing trend for local authorities to adopt a self-service model covering everything from rates payment to lodging applications.

"We designed these features to make it easier for the customer to deal with the Council and vastly improve efficiency within the organisation, and the milestone of 100 customers is testimony to the effectiveness of the solution."