Definitions

"We or Us or Our" refers to Technology One Ltd.  "You or Your" refers to You and Your business organisation, including any of its employees, agents and representatives.

Legal

Virtual Consultant services fall under the definition of consulting services and are subject to Our standard terms and conditions for support and maintenance.

Availability

The service is currently available for the following TechnologyOne products:

• Financials
• Supply Chain
• Human Resource & Payroll
• Property & Rating
• Enterprise Content Management
• Student Management
• Technical Services

Payment for Service

Account Establishment

We require a prepayment to establish your account. The minimum prepayment required is not less than $1200*. You are able and encouraged to pay more than the minimum.

To establish an account, You must go to Our web site www.TechnologyOneCorp.com/vc, click the link to ‘Establish Your Prepaid Account', then complete and submit the details on the screen.  Following this process, either a purchase order or an email stating the amount (for a minimum value of $1200*) must be forwarded to VirtualConsultant@TechnologyOneCorp.com by You. We will send a tax invoice to You for the requested amount. You may begin using the Virtual Consultant service after the Purchase Order has been received by Us and before payment has been made.

Any discrepancies will be communicated to You and if required You will produce a new purchase order with the corrections.

As this is a prepaid service, payment is due immediately. Service may be suspended until payment is received.

Account Top-Up

If You have already established a Virtual Consultant account, the minimum charge to ‘top up' the balance of the account is $1200*. You are able and encouraged to pay more than the minimum.

To top-up the account, either a purchase order or an email stating the amount (for a minimum value of $1200*) must be forwarded to VirtualConsultant@TechnologyOneCorp.com by You. We will send a Tax Invoice to You for the requested amount. You may begin using the Virtual Consultant service after We have sent the Tax Invoice to You and before payment has been made.

Any discrepancies will be communicated to You and if required You will produce a new purchase order with the corrections.

As this is a prepaid service, payment is due immediately. Service may be suspended until payment is received

Balance Query

You will receive a monthly activity statement detailing the balance carried forward from the previous activity statement, any prepayments for the month and any services performed for the month followed by Your remaining credit.

To request an up to date Activity Statement, please email VirtualConsultant@TechnologyOneCorp.com.

Expiration of credit

Prepayments do not expire.

Unit Rate

The current unit rate is $62.50* per 15 minutes of service.  This rate is effective until 30 June 2010.  Promotional rates may be offered from at a time of Our choosing.  The value of the services performed will be deducted from Your prepaid account at either the standard rate, or the promotional rate, whichever is applicable at the time the service is performed.

Changing your details

At the time of establishing an account, We will collect information required to contact You.  This information will contain Your authorised representatives.  These nominated people are the only contacts who may request Virtual Consultant services.

To remove or add people to the list of Authorised Representatives, please email the details to VirtualConsultant@TechnologyOneCorp.com.

Performing the service

Requesting the service

To request Virtual Consultant services, You must go to Our web site www.TechnologyOneCorp.com/vc, select ‘Request a Virtual Consultant Service', then complete and submit the details on the screen.  We will then contact You to discuss your request.

Time to complete service

A time for delivering the service will be booked and confirmed by Our Virtual Consultant with Your contact.

On the date and at time of commencement of the service and on the time of termination of the service, both parties will acknowledge and record the time, and the total time taken to deliver the service.

Approximately half way through the service or at any point determined by either party, progress will be assessed. If it is deemed by Us that the service requires more time to be delivered than was originally estimated, We will advise You of this and provide an option to You to terminate the service at that point.

Upon completion of delivering the service, the total time taken will be subtracted from Your Virtual Consultant balance at the unit rate that is applicable at that time.. The minimum time charged for a single job is 15 minutes and subsequent time is charged in 15 minute units or part thereof.

Remote Desktop Access

If requested, You will make Yourself available to undertake the service through remote desktop access or such remote technology which is suitable for timely delivery of the service, eg, GoToMeeting.

* Amounts quoted are in Australian Dollars.  Australian customers must add 10% GST.