Longhaus' research has shown that Australia's public and private sectors
are now entering a period of intense application renewal after the
natural technology infrastructure refresh driven by replacement of
previous Y2K investments. Within the application portfolios of large
enterprise, including governments, Longhaus has observed that growth
investments remain focused on frontline service delivery. Government
agencies in particular are increasingly seeking to transition from the
transaction-based ERP-style systems of the 1990s, to more
interaction-based applications that foster closer and more detailed
relationships with their customers and constituents.
However, across all tiers of government in Australia, agencies are
struggling with this transition. They are seeking the best ways to
deliver highly personalised outcomes to their constituents under
tightening budgets, an aging workforce and technology solutions that
have reached the end of their useful life. It is in this climate that
governments are increasingly using grants either targeted directly at
the individual, or at specialist organisations that are best equipped to
deliver the desired policy goals. The result is an increasing number
and value of grants that must be arranged, assessed and evaluated. In
Queensland alone between the 2008-2009 and 2009-2010 state budgets,
funding for grants relating to capital investments within the community
rose by 45%. This equates to some $330 million in increased funding for
more than 330 existing grants, as well as for the creation of new
grants.
With grants management processes being spread across an average of four
types of solutions ranging from Customer Relationship Management (CRM)
through to Project and Portfolio Management (PPM), as well as
traditional Enterprise Resource Planning (ERP), the internal technology
challenges facing government are never far away. Adding to these
challenges is that these systems will be duplicated up to three times
across an organisation to address separate grants using fundamentally
similar processes. As government agencies pause to take stock of their
application portfolios, now more than ever the issue of providing an
effective foundation for grants management must be addressed.
Sorry, we couldn't find the news item you requested.
Grants Management White Paper
