The success of modern organisations depends upon their ability to engage with their customers. TechnologyOne CRM delivers organisation-wide control over each type, including sales, account management and service.
TechnologyOne CRM delivers organisation-wide control over how these engagements are described, managed and, importantly, how your stakeholders identify with those relationships.
TechnologyOne CRM supports a rich, proactive engagement model for multiple stakeholders, a new approach to CRM that is known as xRM. The x describes any range of stakeholders – not just customers – and can include community members, community groups, donors, suppliers, partners, recruitment candidates and employees. In fact, any person or organisation that has a relationship with your organisation.
Key benefits of TechnologyOne CRM include:
- The ability to efficiently and effectively manage your relationships with all stakeholders
- Build and maintain customer or sales intelligence through improved communication by using email and marketing tools
- Record specific information on different types of stakeholders though simple customisation
- Proactively engage your stakeholders
CRM for Service and Sales
